Last updated: November 6, 2025
Look, we get it - nobody really enjoys reading through privacy policies. But here's the deal: at Obsidrix Ascendant Auto Repair, we're pretty serious about keeping your info safe. We've been working on high-end vehicles for years, and we treat your personal data with the same care we'd give to a pristine McLaren engine.
This policy lays out what info we collect when you swing by our shop or use our website, what we do with it, and how we keep it locked down tight. We're based in Vancouver, BC, Canada, so we follow all the Canadian privacy laws - PIPEDA and all that good stuff.
If you've got questions or something doesn't sit right with you, just give us a shout. We're real people here, not some faceless corporation.
When you book an appointment or bring your ride in for service, we'll ask for the basics - your name, phone number, email, and address. Pretty standard stuff. We need this to actually reach you about your vehicle and send invoices.
Obviously, we need to know what you're driving. Make, model, year, VIN number, current mileage - the works. We also keep detailed service records of everything we've done to your vehicle. That's how we track your car's history and make sure we're giving it the exact care it needs.
When you pay for services, we process credit card or debit transactions through secure payment processors. We don't actually store your full card numbers on our systems - that's handled by payment providers who specialize in keeping that stuff safe.
Like most websites these days, we collect some technical data when you browse our site - things like your IP address, browser type, which pages you visit, and how long you hang around. This helps us figure out what's working and what isn't.
We're not in the business of doing shady stuff with your data. Here's what we actually use it for:
We won't sell your info to marketers or spam you with junk. If we ever want to send you promotional stuff about new services or special offers, we'll ask for your permission first.
We're pretty protective of your info, but there are a few situations where we might need to share it:
Sometimes we work with third-party companies that help us run our business - like payment processors, email services, or accounting software. These folks only get access to the info they need to do their job, and they're contractually required to keep it confidential.
When we're ordering specialized parts or dealing with warranty claims, we might need to share your vehicle info with manufacturers or suppliers. They need VIN numbers and service details to process warranty work or source the right components.
If we're legally required to - like if we get a court order or subpoena - we'll have to hand over information to authorities. We'd only do this when we're actually obligated to by law.
If we ever sell the business or merge with another company (not planning on it, but you never know), your information would likely be part of that transfer. Any new owner would still have to follow this privacy policy though.
Yeah, we use cookies on our website. Not the chocolate chip kind, unfortunately. These are small text files that get stored on your device when you visit our site.
Most browsers let you control cookies through their settings. You can block them entirely, but heads up - some parts of our site might not work quite right if you do. You can usually find cookie settings in your browser's privacy or security section.
We take security seriously around here. Our digital systems are protected with industry-standard encryption, secure servers, and regular backups. Physical records are kept in locked cabinets, and only authorized staff can access customer information.
Our website uses SSL encryption (that's the little padlock you see in your browser) to protect data transmission. Payment processing goes through PCI-compliant systems, which is the industry standard for handling card transactions safely.
That said, no system is 100% bulletproof. We do everything we can to keep your data secure, but we can't guarantee absolute security - nobody honestly can. If there's ever a data breach that affects your information, we'll let you know right away and tell you what steps to take.
On your end, make sure you're using strong passwords if you create an account with us, and don't share your login credentials with anyone.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
To exercise any of these rights, just reach out to us using the contact info at the bottom of this page. We'll handle your request as quickly as we can.
We don't keep your information forever. Here's generally how long we hang onto different types of data:
Once we don't need your data anymore, we securely delete or destroy it.
Our website might have links to other sites - like parts suppliers, manufacturer websites, or our social media pages. Just so you know, we're not responsible for the privacy practices of those other sites. Once you click away from our site, their privacy policies apply, not ours.
We'd recommend reading their privacy policies too if you're gonna be sharing any personal info with them.
We might update this privacy policy from time to time as our business evolves or laws change. When we do make changes, we'll update the "Last updated" date at the top of this page.
If we make any major changes that significantly affect how we handle your personal info, we'll let you know - either by email or by posting a notice on our website. We're not gonna slip anything sketchy past you.
If you've got questions about this privacy policy, want to exercise your privacy rights, or just want to chat about how we handle your data, we're here to help.
Email: service@obsidrixascendant.info
Phone: (604) 555-0847
Address: 2847 Granville Street, Vancouver, BC V6H 3J4
We'll do our best to respond to any privacy-related inquiries within a few business days. If you're not satisfied with how we've handled your concerns, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.